An Integrated View of Knowledge Management Enablers, Process and Organizational Performance in Malaysian Enterprises
The objective of this study is to examine and analyse the relevance to and
use of knowledge management in small and medium enterprises (SMEs) in
Malaysia. This includes an examination and an analysis of the relationship
between “knowledge management enablers”, the “knowledge creation
process” (for which, see Nonaka and Takeuchi, 1995, and Nonaka and
Konno, 1998), organizational creativity and organizational performance in
such Malaysian enterprises. The model on which this research study is based
comes from the work of Lee and Choi (2003), although Strategy as Plan has
been introduced as a new construct.
It is hoped that this study can contributed to knowledge in both these
respects. The inclusion of the concept of Strategy as Plan addresses a gap in
the research literature that is concerned with knowledge management.
Further, the imperatives of globalization mean that it is generally accepted
that it is imperative for business organizations, particularly SMEs, to
improve their performance, through knowledge management, in what has
become a global knowledge economy. In fact, this feature provides both the
background to and the rationale for this study.
The results of the research findings are summarized below:-
Firstly, the four KM enablers, learning, T-Shaped skills, IT-support and
Strategy as Plan, are positively related to the knowledge creation process.
Secondly, the knowledge creation process and organizational creativity are
Thirdly, organizational creativity and organizational performance are
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